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Information Technology Associate

  • Remote, Hybrid
    • Hallowell, Maine, United States
  • Corporate Services

Job description

Job Title: Information Technology Associate

Worksite Location: 105 2nd Street, Suite 2A, Hallowell, ME 04347

Job Description

  1. Performing regular maintenance, troubleshooting, and support for the application stack, administering enterprise Windows endpoints and systems, and providing Tier 2/3 troubleshooting

  2. Providing support to the development and maintenance of various IT-related initiatives

  3. Managing the Jira IT Helpdesk

  4. Managing PC repairs and in-house maintenance, including configuring and troubleshooting LAN/WAN infrastructure using routers and switches

  5. Creating documentation, knowledge-based articles, and training guides

  6. Developing standard orientation kits

  7. Conducting training sessions on software

  8. Managing day-to-day MCD Global IT operations to ensure compliance with overall IT policies, standards, and practices

  9. Administering cloud-based productivity and identity platforms, including user lifecycle management, conditional access policies, and identity governance through scripting automation, and administering user identities and accounts using Active Directory

  10. Deploying and managing endpoints using mobile device management tools, including application packaging, compliance policies, and automated provisioning

  11. Building and maintaining automated workflows using workflow automation and form-based application tools via REST API integrations

  12. Managing permissions, site architecture, and document library structures within a collaboration platform for secure organizational collaboration

  13. Monitoring and responding to cybersecurity incidents using endpoint detection and response tools and identity audit logs

  14. Administering Jira, including project configuration, automation rules, workflows, and permission schemes, and managing a knowledge management platform including spaces, pages, and permissions for organizational knowledge management

May Telecommute

Minimum Requirements

Bachelor’s (or foreign educ. equiv.) Degree in Information Technology or a related field plus one (1) years’ experience in the job offered or related occupation.

Special Skill Requirements:

a. Configuring and troubleshooting LAN/WAN infrastructure using routers and switches

b. Administering enterprise Windows endpoints and systems, providing Tier 2/3 troubleshooting

c. Administering user identities and accounts using Active Directory

Base Salary: $61,838 per annum. 40 hours per week; M-F.

or

Remote, Hybrid
  • Hallowell, Maine, United States
Corporate Services

MCD Global Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. All employment decisions are based solely on qualifications, merit, and business needs. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. If you are unable to access our career website or need other accommodation, please contact Human Resources.

As a contractor, MCD Global Health is an equal opportunity/affirmative action employer. MCD Global Health takes affirmative action to employ and advance in employment qualified women, minorities, protected veterans, and individuals with disabilities. We welcome all qualified applicants to apply and receive consideration for open positions.

MCD has a zero-tolerance policy on conduct that is incompatible with its aims and objectives, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. MCD also adheres to strict child-safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks.